Please refer to the following information for assistance.
For SafeGuard Vision, Individual & Smilesaver
Customer Service: 1-800-880-1800
Monday through Friday: 8:00 AM to 11:00 PM EST
Hearing & Speech Impaired Individuals
Customer Service Using a Text Telephone Device and
AT&Ts Relay Services:
TTY Only: 1-800-855-2881
Domestic Violence/Abuse Confidentiality Protocols
To find out additional information, please click here
For Vision Providers
Provider Services: 1-800-635-4238
Monday through Friday: 9:00 AM to 8:00 PM EST
For Individual Plan Support (Non-Group Benefits)
Billing and/or Service: 1-800-750-4303
Enrollment Assistance: 1-800-936-0324
For Client Support
Group Billing & Eligibility: 1-800-750-4303
Client Broker Services & Enrollment Kits: 1-800-204-0463
For MetLife PPO and DHMO group members, please logon to MyBenefits
For MetLife PPO and DHMO groups, please logon to MetLink
For Dental providers, please logon to MetDental
Find a dental or vision provider:á www.metlife.com
Grievance forms and Claims forms: Forms Library
California enrolled Dental HMO (DHMO) members, access our Online Grievance Form
How do I Report Inaccurate Service Provider Information?
To report inaccurate information displayed or to validate existing information for one of our service providers, you can submit a request for us to review. Please select Vision Provider to report inaccurate information.
Dental Managed Care Plan benefits are provided by Metropolitan Life Insurance Company, a New York corporation in NY. Dental HMO plan benefits are provided by: SafeGuard Health Plans, Inc., a California corporation in CA; SafeGuard Health Plans, Inc., a Florida corporation in FL; SafeGuard Health Plans, Inc., a Texas corporation in TX; and MetLife Health Plans, Inc., a Delaware corporation and Metropolitan Life Insurance Company, a New York corporation in NJ. The Dental HMO/Managed Care companies are part of the MetLife family of companies. ôDHMOö is used to refer to product designs that may differ by state of residence of the enrollee, including but not limited to: ôSpecialized Health Care Service Plansö in California; ôPrepaid Limited Health Service Organizationsö as described in Chapter 636 of the Florida statutes in Florida; ôSingle Service Health Maintenance Organizationsö in Texas; and ôDental Plan Organizations,ö as described in the Dental Plan Organization Act in New Jersey.
Vision benefits are provided by: SafeHealth Life Insurance Company for VPPO, and SafeGuard Health Plans, Inc. for VHMO, only in California.